Terms & Conditions of Sale
These Terms & Conditions of Sale apply to all services, including photography services, digital products, gift cards, promotional vouchers, and any other services sold by Studio 8.
Last updated: February 2026
1. About These Terms
These Terms and Conditions (“Terms”) apply to all services provided by Studio 8, including photography services and related creative services, as well as digital products, gift cards, and promotional vouchers.
Studio 8 is a trading name of Madeline Mills, a UK sole trader (“we”, “us”, “our”). Clients are referred to as (“you”, “your”).
By booking or redeeming any service, purchasing digital content, purchasing or redeeming a gift card, or redeeming a promotional voucher, you agree to be bound by these Terms.
These Terms are governed by the laws of England and Wales.
2. Services Provided
Studio 8 provides creative services, including but not limited to photography services, which may result in the delivery of digital photographic images or other digital creative outputs.
Where services include photography, delivery will primarily be in digital format unless otherwise agreed in writing.
Optional add-on services may include, but are not limited to:
Extended coverage time
Additional images or image bundles
Bespoke image processing or retouching
Print coordination and print management (where requested)
Unless expressly stated in writing, bespoke image processing and prints are not included in standard services.
3. Booking, Redemption & Payment
Booking & Redemption
All services and service-based products purchased via this website, including photography sessions, creative services, packages, gift cards, and promotional vouchers, must be redeemed by contacting:
booking@studio8creates.com
to arrange a booking.
Purchase of a service does not guarantee availability on a specific date or time. All bookings are subject to availability and Studio 8’s standard booking procedures.
Expiry
Unless otherwise agreed in writing in advance, all services must be redeemed and completed within 12 months from the original date of purchase or date of issue (as applicable).
Any services not redeemed within this period will expire and will not be eligible for a refund, extension, or credit.
Any extension to the redemption period must be agreed in writing by Studio 8 prior to the expiry date.
Payment
A booking is confirmed only once payment (or a booking fee, if applicable) has been received.
Prices are as quoted at the time of booking and include any applicable taxes unless stated otherwise.
Full payment is required before delivery of any digital outputs, including photographic images.
We reserve the right to withhold delivery of digital outputs until payment has been made in full.
4. Travel & Location
Unless expressly stated as included in the relevant service description, proposal, or booking confirmation, travel is not included in the price of services.
Where services are provided outside the area explicitly stated as included for a particular service, additional travel charges may apply. Any applicable travel costs will be communicated to you in advance and must be agreed before the booking is confirmed.
Travel charges may include, but are not limited to, mileage, travel time, accommodation, or other reasonable expenses where applicable.
5. Digital Delivery & File Retention
Where services result in digital outputs (including photographic images):
Final deliverables are supplied in digital format only, via an online gallery, download link, or other agreed electronic method.
File format, resolution, and quantity are as specified in your booking or proposal.
While reasonable care is taken in handling, processing, and delivering digital files, we do not guarantee indefinite storage of digital outputs.
Unless otherwise agreed in writing, digital files will be retained for up to 3 months following delivery. After this period, files may be permanently deleted without notice.
You are solely responsible for downloading and backing up your files promptly upon delivery.
Studio 8 shall not be liable for loss of files after delivery or after the stated retention period.
6. Equipment Failure & Data Loss
We take reasonable precautions to safeguard images and digital outputs, including the use of professional equipment and backup workflows where appropriate.
However, in the unlikely event of total or partial loss of images or deliverables due to technical malfunction, equipment failure, data corruption, theft, fire, or other unforeseen circumstances beyond reasonable control, liability shall be limited to:
Re-performance of the service where reasonably possible; or
A refund of the amount paid for the affected service
Studio 8 shall not be liable for indirect, consequential, emotional, reputational, or business losses arising from such circumstances.
7. Creative Style & Editing (Photography-Specific)
Where services include photography:
You acknowledge that you have reviewed our portfolio and accept our creative style.
Editing and post-production are carried out at our discretion unless bespoke processing has been agreed in writing.
Requests for re-edits beyond the agreed scope may be charged as an additional service.
8. Add-On Services
Add-ons such as extended time, additional images, image bundles, bespoke processing, or print assistance must be agreed in writing and may be subject to additional fees.
Add-ons purchased after service delivery has commenced may extend delivery timelines.
9. Prints (Photography-Specific)
Where print services are requested in connection with photography services:
We act as a facilitator only unless otherwise agreed in writing.
Print colours may vary between screens and printed materials, and exact colour matching cannot be guaranteed.
Print orders are non-refundable once placed with a third-party supplier.
10. Cancellations & Rescheduling
Client Cancellations
Cancellations made more than 7 days before the scheduled service may be refunded, less any non-recoverable costs.
Cancellations made between 7 days and 1 day before the scheduled service are subject to a 50% cancellation charge.
Cancellations made within 24 hours of the scheduled service are non-refundable.
Rescheduling
We will make reasonable efforts to reschedule where possible. A rescheduling fee may apply.
11. No-Shows
If you fail to attend a booked service without notice (“no-show”):
The booking will be treated as cancelled
No refund will be issued
Any remaining balance remains payable
12. Consumer Cancellation Rights (Digital Content)
Under the Consumer Contracts Regulations 2013, you have the right to cancel digital content purchases within 14 days unless:
Delivery of the digital content has begun, and
You have expressly agreed to waive your right to cancel
By booking services involving digital delivery and agreeing to immediate supply, you consent to the immediate supply of digital content and acknowledge that your cancellation rights are waived once delivery begins.
13. Gift Cards
Gift cards are valid for 12 months from the date of purchase unless otherwise stated in writing.
Gift cards are non-refundable and cannot be exchanged for cash.
Gift cards have no cash value and may not be resold.
Gift cards must be redeemed by contacting booking@studio8creates.com and are subject to availability.
Gift card bookings are subject to these Terms, including cancellation, rescheduling, no-show, travel, and expiry terms.
Any unused balance after the expiry date will be forfeited.
14. Raffle, Auction & Promotional Vouchers
Any voucher, session, package, or service won through a raffle, auction, competition, giveaway, charity event, or other promotional activity (a “Promotional Voucher”) shall be treated in the same manner as a gift card for the purposes of these Terms.
Promotional Vouchers:
Are valid for 12 months from the date of issue unless a shorter validity period is expressly stated in writing at the time of issue
Are non-refundable and cannot be exchanged for cash
Have no cash value and may not be resold
Cannot be transferred unless expressly agreed in writing
Must be redeemed by contacting booking@studio8creates.com
Are subject to availability and Studio 8’s standard booking procedures
Are subject to all standard Terms, including cancellation, rescheduling, no-show, travel charges, and expiry terms
If a Promotional Voucher covers only part of a service, any additional balance must be paid in accordance with Clause 3.
If a Promotional Voucher expires without being redeemed, it will become void and no extension, refund, or credit will be provided unless agreed in writing prior to expiry.
15. Force Majeure
Studio 8 shall not be liable for failure or delay in performing its obligations where such failure or delay results from events beyond reasonable control, including but not limited to:
Severe weather
Illness or injury
Government restrictions or public health measures
Venue closure or access restrictions
Travel disruption
Acts of God
Fire, theft, or equipment failure
Civil unrest or other unforeseen events
In such circumstances, we will use reasonable efforts to reschedule the service to a mutually agreeable date.
Where rescheduling is not reasonably possible, liability shall be limited to a refund of any sums paid for services not performed.
16. Limitation of Liability
We will perform our services with reasonable care and skill.
Our total liability for any claim arising from our services shall not exceed the total amount paid by you for the relevant service.
We are not liable for indirect, consequential, incidental, or special losses, including loss of profit, business opportunity, or emotional distress.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.
17. Intellectual Property & Usage
Unless otherwise agreed in writing:
We retain copyright in all digital outputs, including photographic images.
You are granted a licence for personal or agreed commercial use only.
Outputs may not be altered, resold, sublicensed, or used for unlawful purposes.
18. Complaints
Any concerns must be raised in writing within 14 days of delivery of the relevant services or digital outputs. We will make reasonable efforts to resolve disputes amicably.
19. Third Party Rights
A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms.
20. Governing Law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.